Privacy Policy

Welcome to Telobook. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services.

This policy applies to all users of Telobook, including service providers and their clients.

Telobook is the data controller responsible for your personal data.

Contact: privacy@telobook.com

If you have any questions about how your data is processed, please contact us at the address above.

We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This may include:

• Name and contact information (email address, phone number)

• Business information (business name, services offered, pricing)

• Appointment and booking data

• Payment information (processed securely through third-party payment processors)

• Communications between you and your clients through our platform

We also automatically collect certain technical data including IP address, browser type, device information, and usage analytics to operate and improve our services.

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and send related information

• Send you technical notices, updates, and support messages

• Respond to your comments and questions

• Monitor and analyze trends, usage, and activities

• Detect, prevent, and address technical issues and fraudulent activity

We process your personal data on the following legal bases:

• Contract performance (Article 6(1)(b) GDPR): processing necessary to provide our booking services to you.

• Legitimate interests (Article 6(1)(f) GDPR): error monitoring, security, and fraud prevention.

• Consent (Article 6(1)(a) GDPR): analytics and usage tracking. You may withdraw consent at any time via Cookie Settings in the footer.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

All data is encrypted in transit and at rest. We use industry-standard security practices to protect your information.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by Article 33 GDPR.

If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay, as required by Article 34 GDPR.

To report a suspected data breach or security concern, please contact us at: privacy@telobook.com

We retain your personal data only for as long as necessary to provide our services and fulfil the purposes described in this policy:

• Account data: retained for the duration of your account and deleted within 30 days of account closure.

• Booking and appointment data: retained for the duration of your account.

• Error logs and diagnostic data: retained for up to 90 days.

• Analytics data: retained in aggregated, anonymized form.

We share your data with the following third-party processors who act on our behalf:

• Back4App — cloud database and backend hosting (EU region)

• Datadog — error monitoring and logging (EU region)

• OneSignal — push notification delivery

• Google Analytics — website usage analytics (consent required)

• Vercel — website hosting and content delivery

• Payment processor — secure payment handling

Each processor is bound by a Data Processing Agreement and is required to process data only on our instructions.

Some of our third-party processors are based outside the European Economic Area (EEA), including in the United States.

Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission under Article 46(2)(c) GDPR.

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Object to processing of your data

• Request restriction of processing

• Request data portability

• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at privacy@telobook.com.

You have the right to lodge a complaint with the data protection supervisory authority in your country of residence.

A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: privacy@telobook.com